Return and Cancellation Policy for ARTEM BD

Last updated: 2025-03-26
Thank you for shopping at ARTEM BD. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.

1. Refund Policy

We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team as soon as possible to receive the item. We will provide instructions on returning the product, and upon verification, a full refund(if no replacement unit is available)or replacement will be issued.Please do not open or tear the seal over the strap of the watch.
Incorrect Items: If you receive an incorrect item, please notify us as soon as possible of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.

2. Cancellation Policy

You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately at 01743015326. If the order has already been processed/handed over to the courier service, you may need to pay the courier service fee according to your location.
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